Managing your account
Can I change my email?
Can I change my password?
Can I change my team name?
Yes, you can change the name of your team or teams.
Can I upload my company logo?
Yes, if you are an Account manager or Owner you can add a company logo which will be visible to all learners who are part of your Organisation.
How do I cancel my xUnlocked membership?
To cancel a paid plan or trial, log into your account, click the profile icon in the top right-hand corner of the screen.
Where can I manage my team or teams?
How can I add new learners to my organisation?
There are three ways to add new learners to your organisation. All of these options can be found in the My Account, My Teams section.
I forgot my password. What can I do?
If you have forgotten your password then please click ‘Forgot password?’ on the log-in page.
How does a manager remove learners from the organisation?
This article explains how to remove learners from your organisation (e.g. if they no longer work for your organisation).