Browser and ISP requirements
If you can't access and use an xUnlocked domain without problems, try following the below steps to try and resolve the issue.
Troubleshooting Login Issues
If you have trouble logging in to your xUnlocked account, there are a few steps you can try to troubleshoot the issue.
How to Troubleshoot Audio & Video Issues (on a Browser)
If your video modules are not playing, have an error message, or are not displaying, please follow the troubleshooting steps below.
Why can't I access the end of the course test?
The end-of-course tests are only available if all video modules are marked as complete in the course.
Report a Security Vulnerability
Resolving The "Problem With Your System Settings” Video Error
Try accessing your account with an incognito window (Chrome) or private window (Firefox).
Why aren't my videos playing?
If your videos are not playing or have an error message, or are not displaying, please follow the troubleshooting steps below.
I watched a video but it is not marked as completed.
If you have watched a video and it is not marked as complete, you may have to wait a short time and refresh the page to mark the video as complete.
I received a suspicious email. Is it from xUnlocked?
All of our emails will come from one of our xUnlocked domains.
Why can't I reset my password?
If you are not receiving a reset password email after requesting one, please check your junk or spam folder.
Why are my videos blurry?
he quality of your viewing experience largely depends on the download speed you have from your ISP (Internet Service Provider) or mobile provider.