Technical troubleshooting
Browser and ISP requirements
If you can't access and use an xUnlocked domain without problems, try following the below steps to try and resolve the issue.
Written by Learner Success Team
Troubleshooting Login Issues
If you have trouble logging in to your xUnlocked account, there are a few steps you can try to troubleshoot the issue.
Written by Learner Success Team
How to Troubleshoot Audio & Video Issues (on a Browser)
If your video modules are not playing, have an error message, or are not displaying, please follow the troubleshooting steps below.
Written by Learner Success Team
Why can't I access the end of the course test?
The end-of-course tests are only available if all video modules are marked as complete in the course.
Written by Learner Success Team
Report a Security Vulnerability
Written by Learner Success Team
Resolving The "Problem With Your System Settings” Video Error
Try accessing your account with an incognito window (Chrome) or private window (Firefox).
Written by Learner Success Team
Why aren't my videos playing?
If your videos are not playing or have an error message, or are not displaying, please follow the troubleshooting steps below.
Written by Learner Success Team
I watched a video but it is not marked as completed.
If you have watched a video and it is not marked as complete, you may have to wait a short time and refresh the page to mark the video as complete.
Written by Learner Success Team
I received a suspicious email. Is it from xUnlocked?
All of our emails will come from one of our xUnlocked domains.
Written by Learner Success Team
Why can't I reset my password?
If you are not receiving a reset password email after requesting one, please check your junk or spam folder.
Written by Learner Success Team
Why are my videos blurry?
he quality of your viewing experience largely depends on the download speed you have from your ISP (Internet Service Provider) or mobile provider.
Written by Learner Success Team
