How can we help you?

Technical troubleshooting

Browser and ISP requirements

If you can't access and use an xUnlocked domain without problems, try following the below steps to try and resolve the issue.

Learner Success Team

Written by Learner Success Team

Troubleshooting Login Issues

If you have trouble logging in to your xUnlocked account, there are a few steps you can try to troubleshoot the issue.

Learner Success Team

Written by Learner Success Team

How to Troubleshoot Audio & Video Issues (on a Browser)

If your video modules are not playing, have an error message, or are not displaying, please follow the troubleshooting steps below.

Learner Success Team

Written by Learner Success Team

Why can't I access the end of the course test?

The end-of-course tests are only available if all video modules are marked as complete in the course.

Learner Success Team

Written by Learner Success Team

Report a Security Vulnerability

Learner Success Team

Written by Learner Success Team

Resolving The "Problem With Your System Settings” Video Error

Try accessing your account with an incognito window (Chrome) or private window (Firefox).

Learner Success Team

Written by Learner Success Team

Why aren't my videos playing?

If your videos are not playing or have an error message, or are not displaying, please follow the troubleshooting steps below.

Learner Success Team

Written by Learner Success Team

I watched a video but it is not marked as completed.

If you have watched a video and it is not marked as complete, you may have to wait a short time and refresh the page to mark the video as complete.

Learner Success Team

Written by Learner Success Team

I received a suspicious email. Is it from xUnlocked?

All of our emails will come from one of our xUnlocked domains.

Learner Success Team

Written by Learner Success Team

Why can't I reset my password?

If you are not receiving a reset password email after requesting one, please check your junk or spam folder.

Learner Success Team

Written by Learner Success Team

Why are my videos blurry?

he quality of your viewing experience largely depends on the download speed you have from your ISP (Internet Service Provider) or mobile provider.

Learner Success Team

Written by Learner Success Team